end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve
end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
on existing and outstanding tickets • Ensure all outstanding open tickets are closed in time • Managing Managing all teams breaching tickets and escalate accordingly • Continuously update calls logged during the
pick ticket and delivery note.
successful go-lives.
- Following up on incident tickets to achieve long-term improvement.
- Actively
making suggestions to reduce the number of problem tickets.
- Proactive improvements in daily IT operations
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successful go-lives.
- Following up on incident tickets to achieve long-term improvements.
- Actively
making suggestions to reduce the number of problem tickets.
- Proactive improvements in daily IT operations
Respond to user software or hardware queries via ticketing system, email or phone Troubleshooting and resolve resolve (or escalate) issue Update the ticketing system, ensuring the call has been logged and all notes
Respond to user software or hardware queries via ticketing system, email or phone Troubleshooting and resolve resolve (or escalate) issue Update the ticketing system, ensuring the call has been logged and all notes