procedures as and when required;
We are looking for a Customer Service Agent to join our team in the retail industry. In this role, you responsible for providing exceptional service to our customers, ensuring their needs are met and resolving may have. As a Customer Service Agent, you will play a crucial role in maintaining customer satisfaction ResponsibilitiesProvide friendly and professional service to customers, either in-person, over the phone, or through through electronic communication channels Assist customers with inquiries, concerns, and complaints, striving
addition, they will serve as Owner's Technical Representative on site and to all relevant stakeholders. Duties dispatching requirements Serve as Owners Representative on site (20%) Represent the company's interests at Stakeholder professional relationship with internal and external customers. Embrace the company safety culture. Put safety
programs (e.g. MS Teams, Zoom etc.).
Purpose
Coordinate customer activities within the applicable portfolio in an efficient and cost
focusing on customer satisfaction.
Key Performance Areas:
• Customer Service Coordination
customers, and company supply chain to fill all internal and external customer orders applicable
distribution of all customer orders placed & follow up on any back orders.
o Generate customer quotes, sales
invoices and credit notes.
o Handling of customer queries and complaints, should they arise with
As a customer service consultant, you will be acting as the front line of support for customers for both and in store and ensure customers are satisfied with the products, services, and features. Reception: filing, photocopying, transcribing, and faxing. Customer Service: Maintaining a positive, empathetic, and professional professional attitude toward customers at all times Responding promptly to customer inquiries Meeting daily to queries and complaints Communicating with customers through various channels, managing both emails
Are you a seasoned customer service specialist with a knack for sales and supply chain management? Do excel in leading teams to deliver exceptional customer experiences? If so, we want you to join our dynamic the Group Customer Services Manager, you'll be at the forefront of ensuring our customers' satisfaction be to provide superb customer service, lead and motivate the customer services team, manage incoming incoming orders, and develop customer service improvement programs. You'll play a crucial role in setting and
all customer queries are dealt with in an efficient manner and that a high level of client service is
Parcel Perfect.
2 - 3 years' previous customer service experience in a similar role in the logis
/>Monitor/update customers on special shipments. Know truck arrival times for all branches daily.
Response
non-account clients.
Run delivery reports by customer as and when required by management.
Assist
logistics experience, and can handle and resolve customer complaints professionally, then this position company as a Customer Service Agent. Your primary responsibility will be to ensure that all customer queries efficient manner and that a high level of client service is maintained. REQUIREMENTS South African citizen Knowledge of Parcel Perfect. 2 - 3 years' previous customer service experience in a similar role in the logis Monitor/update customers on special shipments. Know truck arrival times for all branches daily. Response
Nationally and Globally, is known for attracting and representing high caliber candidates. Our clients are diverse Leaders in their respective Industries and Representatives across all business sectors. Excellent opportunity experienced CUSTOMER SUPPORT REPRESENTATIVE - based in Secunda. Site Surveys: Evaluate the customer's on-site Quotations: Formalising the sales offer by providing the customer with a documented quotation specifying pricing and resolved; Ensure customer's account is within payment terms; Engage with customer if account is overdue