QUALIFICATIONS AND EXPERIENCE
Grade 12/Matric or equivalent qualification.
Minimum 3-5 Years industry experience in technical administration.
Experience with ERP (SAP, Business Central or Navision).
Computer Literate (Word, PowerPoint and Excel).
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
IT support company requires the services of a junior technician. Excellent with documentation Ticket
Matric with a technical qualification essential
1 year experience in a technical environment
Able to work with hand tools
Able to work at heights
Driver's License advantage
You will be responsible for installations, repairs and maintenance.
Some training w
Minimum requirements:
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