to calls logged by clients • Providing remote/telephonic support • Scheduling site visits within a client's
troubleshooting
Phones & Printers (3 years' experience) L2 Remote support (3 years' experience) L2 Office 365 and lower
desk/help desk environment, infrastructure remote support. Scrum Master/Project Management Training and
position involves providing both remote and on-site technical support, requiring a keen interest in evolving
Monitor client's systems Provide both remote and onsite customer support Resolve end-user issues and supported
Responsibilities:
fundamentals: TCP/IP, DHCP, DNS.
equipment.
preventative maintenance