Avaya Contact Centre Manager Jobs in South Africa
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Last 7 days
Senior Contact Centre Agents
Freerecruit
Hyper By The Sea
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage finance debt collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co.za
share this job on whatsappContact Centre Consultant (correspondence)
Clicks Group LimitedCape Town City Centre
online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk environment times and through ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks requested from management. Education: National Senior Certificate (Grade 12) Contact Centre qualification service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online
Training Facilitator (contact Centre) (x2)
FreerecruitCentral Johannesburg
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Training Facilitator (contact Centre) (x2)
FreerecruitCentral Johannesburg
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Contact Centre Consultant Cape Town
Clicks Group LimitedCape Town City Centre
online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk environment times and through ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks requested from management. Education: National Senior Certificate (Grade 12) Contact Centre qualification service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online
Shopping Centre Manager - Pretoria
Susan Burger & AssociatesPretoria
Shopping Centre Manager - Pretoria Primary Purpose of the Job To oversee the property's performance with property and make recommendations to the portfolio manager regarding re-engineering, streamlining and risk is well administered. To ensure the effective management of tenant accounts as it relates to the interaction effectively manages all reporting staff. · Minimum Matric plus five years of current Centre / Property Property management experience · Shopping Centre Management certification · Strong financial and budgeting knowledge
Call Centre Manager - Durban NEW
NutunUmhlanga Rocks
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join successful Candidate will be required to Lead, Manage, and ensure the Effective and Efficient Operation closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our Clients. This role will report to the General Manager. Key Responsibilities: Meet and exceed primary people, process, financial and stakeholder metrics Management of joint business objectives in tandem with Risk
Call Centre Manager Umhlanga NEW
NutunUmhlanga Rocks
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join successful Candidate will be required to Lead, Manage, and ensure the Effective and Efficient Operation closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our Clients. This role will report to the General Manager. Key Responsibilities: Meet and exceed primary people, process, financial and stakeholder metrics Management of joint business objectives in tandem with Risk
Call Centre Manager NEW
Oxyon People Solutions LtdJohannesburg
Description PURPOSE OF THE JOB Manages and builds a high-performance call center of CLO's with a clear internal and external stakeholders. Implement management controls to ensure that CLO's meet and sustain Business Management or related field. Experience: 5 years management experience in a Call Centre environment RESPONSIBILITIES AND KEY RESULTS AREAS People Management Build & maintain a solid & respectful and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed) Weekly documented
Call Centre Manager Cresta NEW
Computer Experts PersonnelSouth Africa
R45K pm plus uncapped commission JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other
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