THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
relationship with each individual who is part of the call center structure.
Document performance agreements
KPIs
Daily extraction & distribution of team KPI stats
Daily monitoring and documented coaching
CLO’s
Monitor and manage the operation of the team in terms of absence and adherence to scheduled shifts
Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service Responsibility Handling of inbound and outbound calls Maximising revenue opportunities Verification of administration functions Matric At least 2 years in call centre operator role Strong communication skills Must English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za .
leadership, management, and support to the Operations Teams to ensure the execution of the collection's strategies advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join as Campaigns, Workforce Management, the Dialler teams and our Durban Clients. This role will report to develop and accelerate Team Manager/ Team Leaders into Hi- Potential leaders. Develop and articulate
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join as Campaigns, Workforce Management, the Dialler teams and our Durban Clients. This role will report to develop and accelerate Team Manager/ Team Leaders into Hi- Potential leaders. Develop and articulate
updating of all related information The post Call Centre Agent appeared first on freerecruit.co.za .
want you to be a part of our dynamic team at XYZ Inbound Call Centre We are currently seeking enthusiastic Service Representatives in our inbound call centre. As a member of our team, you will have the opportunity to interaction. Key Responsibilities: - Answering incoming calls from customers in a professional and courteous manner interactions accurately in our system - Collaborating with team members to ensure customer satisfaction Qualifications: attitude with a desire to help others - 6 Months Call Centre experience R6500-00 Performance Bonus Transport
Positions available :
Critically, the operational team lead is accountable for planning, directing, monitoring
North is looking for a Team Leader & Training Coordinator to join their team Minimum Education: Nursing