areas of improvement. Ensure service levels are aligned to customer SLA. Manage the growth and development performance standards and ensuring adherence to service levels; manage resources in the long term. Strong and
and timeously finalised in line with service levels and management requirements. Responsible for duties
and timeously finalised in line with service levels and management requirements. Responsible for duties
Duties and Responsibility include but not limited:
ensure resolution by assigned agent within service level. Manage incident until completion. Identify recurring
ensure resolution by assigned agent within service level. Manage incident until completion. Identify recurring
Our client in the financial services industry is seeking an Operations/Admin Manager to join their team. Your responsibilities will be to drive performance and continuous improvement in the key area of the business. This includes managing experienced staff and associated workflows in line with a cul
turnaround times or service level agreement.
Committee Management
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently QUALIFICATIONS § Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. § Solid cr