managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
About the job The Technical Support Agent will be responsible for delivering exceptional client service and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
high-quality and efficient service levels for clients and agents; and to assist the GM in managing the in-house At least 1 year’s supervisory experience at an inbound tour company, along with previous senior consultant consultant experience of at least 10 years Safari/inbound travel experience Excellent systems knowledge – Experience dealing with international clients and agents Duties include: First response on all new inquiries
Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience
Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple Keeps abreast of best practices for Dialer and Inbound activities QUALIFICATIONS • 12 months minimum experience
potential home loan clients , through lead providers (agents and originators) and through personal marketing Experience with generating own leads and cold calling ( No Inbound Sales ). Exceptional knowledge of the area/region
potential home loan clients , through lead providers (agents and originators) and through personal marketing Experience with generating own leads and cold calling ( No Inbound Sales ). Exceptional knowledge of the area/region
answering client calls, listening to their concerns, and solving problems. They handle both inbound and outbound Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
answering client calls, listening to their concerns, and solving problems. They handle both inbound and outbound Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
environments, particularly those with inbound or outbound call centres. As a member of the Unified Comms