year’s quality management experience in a Call Centre environment to join their team on a 3 year contract
services Providing workstations related support for Absa retail as well as the corporate environment. Locating Helpdesk Support Providing remote support to all Absa users utilising the given remote tools, by resolving on the Absa account for whatever reasons and re-assigning these incidents to the relevant Absa support within the set service level agreement. Ensuring that Absa staff members are informed/updated regarding the critical and complex system incidents within the Absa Group and analysing, recommending and implementing
5 year's quality management experience in a Call Centre environment to join their team on a 3 year contract
Management Team, Merchants Department, Impacted Call Centre Agents.
Perform Regression Testing Logging of defects on Absa selected software Vendor relationship management
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
requirements, EnterpriseWide Risk Management Framework and Absa Policies and Policy Standards.
Experience preferred Financial Services Banking Industry (Absa experience preferable) Risk experience preferable
Experience preferred Financial Services Banking Industry (Absa experience preferable) Risk experience preferable
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in