(beneficial)
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will incurred due to fraud reported on customer bank accounts (online / card fraud) Provide excellent customer testing new functionality affecting fraud operations Manage employees by ensuring continuous communication of systems Manage escalations (high risk / significant incidents) Monitor the Case Management System Ensure
Responsibilities This role is for an experienced manager with excellent emotional intelligence; able to the day to day operation of one of the Customer Experience teams • Act as a mentor and resource for the Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting churn to be point of contact for customer executive management • A dynamic and engaging presenter with the ability background • At least 3 years in a leadership and management role in a high energy, dynamic and entrepreneurial
formation and implementation. Project management and multinational experience.
Client Experience Manager reporting to the Security Services Executive. Purpose of Position: Manage the Responsibilities: Take accountability for overall service delivery and customer experience. Build strong customer delivery organizations, internal and external. Accountable to manage service delivery organizations and their when they arise. Take accountability for the financial wellbeing of the account. Develop and implement of high standard and foster positive customer experience. Define operational processes in line with developed
Client Experience Manager reporting to the Security Services Executive. Purpose of Position: Manage the Responsibilities: Take accountability for overall service delivery and customer experience. Build strong customer delivery organizations, internal and external. Accountable to manage service delivery organizations and their when they arise. Take accountability for the financial wellbeing of the account. Develop and implement of high standard and foster positive customer experience. Define operational processes in line with developed
at least a National Diploma with several years experience.
Direct the overall support on all regional technical infrastructure. Ensure the maintenance of all regional technical infrastructure facilities and the deployment of cross functional regional technical infrastructure projects. Gauteng based.
Position Overview: The Data Centre Manager will play a pivotal role in the maintenance associated support services. Responsibilities include managing Active Directory, maintaining corporate systems operational changes across all stakeholders.
skilled Senior Project Manager with expertise in infrastructure and data center management to lead a large-scale seasoned professional with a proven track record in managing complex projects and programs. Lead the planning business objectives and timelines. Coordinate and manage integration activities between applications, business Provide Agile leadership and project/program management expertise to drive the successful completion reports, and stakeholder communications. Effectively manage project budgets, resources, and timelines to ensure