North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to webinars, assist with the curation of valuable content for clients, engage in-opportunity accounts, host
copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations before they clients, correct as required and sign. Action account / demurrage queries timeously where required. Communication problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations before they clients, correct as required and sign. Action account / demurrage queries timeously where required. Communication problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
(Pastel) or other accounting software essential
data • Capable planner • Basic understanding of accounting fundamentals • Ability to learn and adapt quickly
data • Capable planner • Basic understanding of accounting fundamentals • Ability to learn and adapt quickly
expectations of customers Takes accountability and ensures others are held to account on agreed upon performance expectations of customers Takes accountability and ensures others are held to account on agreed upon performance
expectations of customers Takes accountability and ensures others are held to account on agreed upon performance expectations of customers Takes accountability and ensures others are held to account on agreed upon performance
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Responsibilities : Manage the opening of new Group and COD accounts through the respective channels. Manage the accurate