North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
- to - Face Customer Service experience Some Insurance or banking experience would be beneficial MUST
- to - Face Customer Service experience Some Insurance or banking experience would be beneficial MUST
negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience
relevant departments i.e transport, warehouse, accounts etc and external sales representatives Following credit notes are done and followed up with the accounts departments Calling customers when necessary,
relevant departments i.e transport, warehouse, accounts etc and external sales representatives Following credit notes are done and followed up with the accounts departments Calling customers when necessary,
review and approve linking of Transactional banking Accounts To review and approve change of password To review
review and approve linking of Transactional banking Accounts To review and approve change of password To review
records of customer interactions, process customer accounts, and file documents as needed. Feedback Collection:
records of customer interactions, process customer accounts, and file documents as needed. Feedback Collection: