This is a contract role, approx hourly rate in the range of R 500 - 600ph dependent on
systems. Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support required. Working Hours: Monday to Friday, 8:00 am to 5:00 pm, with flexibility for after-hours support. Market
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and persistent incidents. Must be available to provide after-hours Standby Support. Develop and maintain a professional Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service
duties:
guests and staff, during and after normal office hours.
UK clients is beneficial. Working Hours : Monday - Friday, 37.5 hour week. Shifts : 08:00 - 16:00 (UK) NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose standby work from time to time in the IT Service Centre Job related knowledge and skills Knowledge of Information 12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving