My client is seeking a Quality Assurance Agent with 5 year's quality management experience in a Call
My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a
a one-month contract basis as Call Center Sales Agents. In this role, you will be responsible for upselling
a one-month contract basis as Call Center Sales Agents. In this role, you will be responsible for upselling
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
inquiries, complaints, and resolutions, in the ticketing system; Assist with the installation, configuration concepts; Familiarity with help desk software, ticketing systems, and remote support tools; Excellent problem-solving
Agent with Health / Medical Aid background needed in an insurance company. Attend to broker/client's
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)