Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
accommodation, subsistence & travel allowances and airlines • Use of approved booking channels • Traveller
accommodation, subsistence & travel allowances and airlines • Use of approved booking channels • Traveller
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
SQL Express etc
Responsibilities: Supporting clients Managing the support tickets and tracker Managing support staff Managing new
Responsibilities: Supporting clients Managing the support tickets and tracker Managing support staff Managing new
documentation and providing time estimates for tickets. Requirements : .Net Framework ASP.Net Webforms
users. Working through daily tickets that are logged. Action and update tickets logged with accuracy within