Johannesburg, that will redevelop a system from the ground up. Education: Related Degree Minimum Requirements:
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
activities; People management: Effectively manage staff to delivering IT training service to users; Ensure measures/agreements are in place; Coach and mentor staff to achieve agreed performance target,s and develop skills development plan for staff; Conduct performance reviews with staff as per the Performance Management Management Policy; Engage in regular team meetings with staff; Communication and teamwork: Be an ambassador for ITS projects; Training planning: Coordinate ITS staff training, including determining needs and objectives
activities; People management: Effectively manage staff to delivering IT training service to users; Ensure measures/agreements are in place; Coach and mentor staff to achieve agreed performance target,s and develop skills development plan for staff; Conduct performance reviews with staff as per the Performance Management Management Policy; Engage in regular team meetings with staff; Communication and teamwork: Be an ambassador for ITS projects; Training planning: Coordinate ITS staff training, including determining needs and objectives
ideation to deployment and beyond. You will work on ground-breaking product features, issues, and improvements
Specialists, Technical Specialists, and administrative staff. Lead, manage and grow the Client Services business Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects
communication. Provide technical support to field staff on bug fixes. Testing and Implementation Ensure support to field staff. Provide training and create training manuals to field staff. Conduct debugging
and support clients on the Video products. Assist staff with escalated calls and queries that relate to Solutions. Communicate new features or products to staff and ensure thorough coaching that they are competent
service. Adhere to SLA's. Training and mentoring of staff. Customer queries, meetings etc. as and when required