proactive, innovative and appropriate solutions Resolve all customer queries efficiently, and within agreed timelines achieve relevant product and service targets. Ensure all communications with clients are professional, resulting and timeous planning, reporting and updating of all related information The post Call Centre Agent appeared
overall purpose of the position is to ensure that all site specific security requirements are adhered to efficiently and professionally met (as per the SLA) at all times. To ensure the posting of Security Officers communication on all Incident, Accident and Investigation reports. Obtaining of statements of all Investigations on both day shift and night shift. Ensuring that all Security Officers meet the contractual requirements management and supervision of security staff and ensuring all administrative queries are dealt with promptly such
information in a diplomatic manner. Must perform all tasks with strict confidentiality and discretion
and complete all Client/Operations Surveys Complete respective Call Listening Update all campaign information environment Grade 12 or equivalent Sound knowledge of all Screening programs used for Contact Centre Operations Tertiary education is advantageous Sound Knowledge of all social mediums to promote optimization of Recruitment Specific Screening skills; Competent in completing all relevant screening processes (Criminal, Credit and
and complete all Client/Operations Surveys Complete respective Call Listening Update all campaign information environment Grade 12 or equivalent Sound knowledge of all Screening programs used for Contact Centre Operations Tertiary education is advantageous Sound Knowledge of all social mediums to promote optimization of Recruitment Specific Screening skills; Competent in completing all relevant screening processes (Criminal, Credit and
in resolving queries logged by customers across all channels (social media, website, email, telephonic
To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records records. To verify and update if necessary all personal contact information for clients including the Medical will be done within our Client Contact Centre for all successful candidates. The successful candidate will
to have zero lost calls per day.
To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records records. To verify and update if necessary all personal contact information for clients including the Medical will be done within our Client Contact Centre for all successful candidates. The successful candidate will
ibilities:
To check and validate all GAP claim documents received and to request any outstanding
will be done within our Client Contact Centre for all successful candidates. The successful candidate will