client problems that need to be escalated to technicians by sending jobcards and other communication to completed repair jobs advising of technician allocated and estimated arrival time of technician Closing Closing of completed job orders by ensuring technicians reported work done and changing status, date completed filing thereof Daily Invoicing of jobcards where repair services rendered is not covered by existing service new machine installations Continuous review of technician workload to balance workload and obtain faster
detailed records of warranty claims, including repair orders, parts invoices, and warranty claim forms Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria before submitting claims manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues warranty coverage, claim procedures, and warranty repairs. Resolving customer complaints and ensuring customer
advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles
customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns Performing visual inspections and consulting with technicians to determine the necessary services and provide Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service
customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns Performing visual inspections and consulting with technicians to determine the necessary services and provide Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service
Communicate with Technician to repair products Make arrangements for delivery of repaired products Letting
Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed (Receiving) •Repairs - check completed lists. •Repairs – check receiving trip sheet sign over. •Repairs – check documentation is in order. •Check on repair paperwork vs physical machine vs repair trip sheet. Monitor Reverse and reverse logistics. •Check that repair list corresponds with repair receiving check list. Housekeeping:
service appointments for technicians based on customer needs and technician availability. Communicate information about the service process. Coordinate with technicians to ensure they have the necessary tools, equipment scheduling conflicts or delays proactively. Optimize technician schedules to maximize efficiency and minimize
customers. Monitor service requests and assign technicians to appropriate jobs. Communicate with customers outstanding quotes. Load Field motion reports upon technician requests. Create new customer or user profiles