for which they will be directly responsible in managing to a high professional standard Take responsibility support for any IT related issue as direct by management Maintain/Upgrade/Troubleshoot all customer hardware Take ownership of incidents and professionally manage them through to resolution Ensure all incidents are recorded by users through the service desk Manage incidents, problems and changes through CRM (service Linux team Undertake other tasks as assigned by management Provide support for all IT related projects (out
Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software Software Asset Management. •Scope also includes IT asset processes & policies, understanding of all Requirements: Minimum 6 - 10 years in managing IT Asset Management of large client relationship (800Seats) Matric Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software
SAP) IDM tool tools IDM/IAM Privileged access management (PAM Zero trust Cloud technology Infrastructure and maintained. Monitor IT solutions within the area of responsibility. Report and troubleshoot problems documentation, procedures and policies in relation to the areas of responsibility. Establish a good working relationship trends and analyze potential improvements within his area of responsibility. ABOUT US EXL is the indispensable indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services
JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion 12 years of education. JOB DESCRIPTION People management and leadership skills. Capability to conduct
Operations Manager (Information Technology)
We are seeking an Operations Manager for a digital exceed customer expectations through the effective management of people, process, and technology. The incumbent customer satisfaction.
Key Performance Areas:
transactional websites
preferred Process Specific Skills Knowledge of industry domain being aligned to healthcare Knowledge of COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects / initiatives with at least 2 years of relevant in BPO / ITES industry Minimum 5 year in the current role/assignment indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights
Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software Software Asset Management. •Scope also includes IT asset processes & policies, understanding of all Requirements: Minimum 6 - 10 years in managing IT Asset Management of large client relationship (800Seats) Matric Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP Functions: •Manage complete IT Asset management portfolio that includes Hardware Asset Management and Software
overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI
JOB DESCRIPTION People management and leadership skills. Capability to conduct an appraisal discussion 12 years of education. JOB DESCRIPTION People management and leadership skills. Capability to conduct