quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ● Dealing with outbound calls in terms of an escalated cases on dashboard and follow-up the processing of manual dashboard cases received at the Contact Centre;
Querying & resolving discrepancies ● Comparing manual figures to system figures ● Liaising with stores
departments – Provide leadership and training to artisans. – Set objectives, manage and measure performance
theft to a Director immediately. Refer to the SOP manual while working and place standard stock item orders
Maintenance Reports (Hours per department, hours per Artisan, etc.) Analyse and interpret Breakdown Reports
Refer to the Standard Operating Procedures (SOP) manual at all times whilst working • Placement of standard
completed etc. · Refer to the Work Instructions Manual at all times whilst working · Perform general duties
product documentation, release notes & user manuals Update FAQ’s & troubleshooting guides Update
attention to detail