Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle management. Coaching & Training: Provide ongoing coaching, identify training needs, and develop team strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle management. Coaching & Training: Provide ongoing coaching, identify training needs, and develop team strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
relationships and policies with the reinsurers, creating training material and educate risk consultants on industry potentially lead to. Assisting with underwriting training Decline excessive risks or imposes additional relationships and policies with the reinsurers, creating training material and educate risk consultants on industry potentially lead to. Assisting with underwriting training Decline excessive risks or imposes additional underwriting and administration industry. Call centre experience would be beneficial. Knowledge of long-term
relationships and policies with the reinsurers, creating training material and educate risk consultants on industry potentially lead to. Assisting with underwriting training Decline excessive risks or imposes additional relationships and policies with the reinsurers, creating training material and educate risk consultants on industry potentially lead to. Assisting with underwriting training Decline excessive risks or imposes additional underwriting and administration industry. Call centre experience would be beneficial. Knowledge of long-term
delegation structure with Financial Intelligence Centre on the GoAML platform. Reporting on non-compliance programme, Policies and Risk Assessment. Assist with training and awareness. Provide reports to management. compliance framework. Training and Awareness: ability to assist with designing training programs to educate
delegation structure with Financial Intelligence Centre on the GoAML platform. Reporting on non-compliance programme, Policies and Risk Assessment. Assist with training and awareness. Provide reports to management. compliance framework. Training and Awareness: ability to assist with designing training programs to educate
with Caseware, cashbooks, bank recons, loans, cost centre recons and asset ledgers. Must have a degree with
relationships and policies with the reinsurers, creating training material and educate risk consultants on industry potentially lead to • Assisting with underwriting training • Decline excessive risks or imposes additional underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
relationships and policies with the reinsurers, creating training material and educate risk consultants on industry potentially lead to • Assisting with underwriting training • Decline excessive risks or imposes additional underwriting and administration industry. Call centre experience would be beneficial. • Knowledge of
internal stakeholders. Support the cost and profit centre Managers with financial analysis and intelligence costs/budgets. Prepare monthly analysis of cost centres to identify areas of concern to be addressed. Generate park journals in SAP. Maintain cost and profit centre structure within SAP to ensure alignment with BU/value