To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and assessing performance, participating in hiring and training, and keeping management updated on team performance procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Following instruction and procedures – Identify to artisans any unexpected problems – Effective two way communication
rewarding environment for motivated and talented artisans with different areas of specialisation. We are techniques and tools in the field and participate in training programs. Important Skills: Technical Proficiency:
particularly recruiting for the following: School of Artisans and Technical Trades: Occupational Certificate: Subject Matter Expert. This includes conducting training; assessment & invigilation as well as drive
particularly recruiting for the following: School of Artisans and Technical Trades: Occupational Certificate: Subject Matter Expert. This includes conducting training; assessment & invigilation as well as drive
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
Platforms – Operating systems (Windows, Linux), Data Centres, Networks, Databases, Web technologies, Cloud technologies verification processes. - Capable of providing training as a subject matter expert (SME) and providing Carry out necessary communication measures and training. - Report on requirements and suggestions for
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
yet accepted
Technical Call Centre & General Admin:
Receive breakdown
and communication Strategic and Operational Call Centre Control and reporting Budgeting, expense management