year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Walk-in centre face to face support. Instant Messaging/AI Support. Special projects (training, exhibitions
join their team Develop workforce enablement and training offerings (“Platform Academy”) focused on FG-2 end enablement experience and state of the art training content and formats Familiar with Agile methodologies Requirements: Working knowledge in the context of training and creating curricula In-depth knowledge of Agile
to coach and give training to fellow colleagues and users when required User training Compiling of user
Reports, upgrade documents, technical collateral, training 6 years of experience in CICS Meetings, customization
requirements. Ability and willingness to coach and give training to fellow colleagues and users when required.
requirements. Ability and willingness to coach and give training to fellow colleagues and users when required.
objects Preparing User manuals and conducting training to business process owners Go-live preparation project Ability and willingness to coach and give training to fellow colleagues and users when required Solution
objects Preparing User manuals and conducting training to business process owners Go-live preparation
requirements. Ability and willingness to coach and give training to fellow colleagues and users when required.