Remote and onsite support to customers Remote assistance covering hardware, operating systems, email, and updating tickets Remote IT Maintenance and Scheduled Server maintenance Onsite IT Support and Project
images for all mobile devices. Provide ongoing maintenance support for hardware and software. Creatively email-related inquiries. Offer 1st and 2nd line assistance as required. Ensure prompt response to calls and escalate when necessary. 1st and 2nd Line Maintenance and Application Software Support: Resolve end-user applications. Conduct software maintenance and desktop imaging. Scope of Work: Assist in clearing ICT equipment
prepares/maintains documentation and provides user assistance to customers and performs related work as required Installation, configuration, and maintenance. Installation, configuration, and maintenance of VMware/Hyper-V/Citrix VMware/Hyper-V/Citrix. Installation, configuration, and maintenance of databases eg. Microsoft SQL. Network installation configuration and support. PABX system support and maintenance. General hardware and software support. Backup Backup software installation and maintenance. Anti-Virus software installation, updating, and monitoring
ticket-based system. Your day-to-day tasks will involve assisting both management and employees within our group Telephone Support for customers
ticket-based system. Your day-to-day tasks will involve assisting both management and employees within our group Remote IT Telephone Support for customers Remote assistance covering hardware, operating systems, email, tickets with SLA time Remote IT Maintenance and Scheduled Server maintenance Onsite IT Support and Project
responsible for providing support, training, maintenance, and acting as a liaison between the company Maintain a detailed knowledge of each system to assist end-users effectively. Training: Develop and deliver workshops to enhance system proficiency. System Maintenance: Regularly update and maintain the information systems to ensure data security and compliance. Assist in creating and revoking user accounts as needed
Town Office to provide fast and useful technical assistance on computer systems. The successful candidate point of contact for customers seeking technical assistance over the phone or email Support the remote troubleshooting terminations/separations. Plans and undertakes scheduled maintenance upgrades Provides 24X7 IT support in the call procedures; and ensure adherence of the same Maintenance a record of all software licenses Coordinates
software-related issues promptly and efficiently. Assist end-users with software installations and updates on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network software-related issues promptly and efficiently. Assist end-users with software installations and updates on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network
responsible for providing support, training, maintenance, and acting as a liaison between the company Maintain a detailed knowledge of each system to assist end-users effectively. Training: Develop and deliver workshops to enhance system proficiency. System Maintenance: Regularly update and maintain the information systems to ensure data security and compliance. Assist in creating and revoking user accounts as needed uptime, with minimal downtime due to issues or maintenance. First-Level Support Response Time: Respond to
procedures and quality control issues and activities Assisting in troubleshooting, diagnosing, testing and resolving technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting manuals, technical reports and specifications and maintenance inventory systems At least 2 years post qualification