existing implementations. Work closely with IT, management, operations and key stakeholders across the Group document business needs and system requirements. Assist in focusing these needs and see projects through ways of presenting and analysing data to improve customer and user experience as well as identify ways to where required. Work extensively on the Transport Management System & BI applications, involved in setup maintenance and daily operational use. This will include managing development, testing and all elements of user
requires you to attend to day-to-day customer queries and to manage and update the product feature backlog new developments, ensuring readiness to support customers. REQUIREMENTS: Matric / Grade 12 1 - 2 years' years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES: Attending teams to ensure resolution of customer queries. Adhere to set customer standards. Communicating with