ability to work under pressure. 11) Drafting management good organizational skill – Must be able to plan
We are currently looking for a Help Desk Technician to proactively provide technical and troubleshooting work within a team · Shows initiative The post Help Desk Technician appeared first on freerecruit.co.za
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities Experience, Skills and Knowledge: Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner
telephone and e-mail. Provide timely and professional assistance to end-users. Guide end-users through step-by-step step-by-step solutions or provide clear instructions to help them resolve software issues Problem Analysis and Excel, PowerPoint and Aderant (Practice Management Software) Assist HR with operations staff skills audits
telephone and e-mail Provide timely and professional assistance to end-users Guide end-users through step-by-step step-by-step solutions or provide clear instructions to help them resolve software issues Problem Analysis and PowerPoint and Aderant (Practice Management Software) General Assist HR with operations staff skills audits
RemoteDesk RemoteDesk provides help desk staffing and services to Managed Service Provider's based in the https://www.remotedesk.support/ The Position This Service Desk Technician position is responsible for maintaining service and timeliness. This position is part of the Managed Services team, candidates must be passionate about helpdesk technician with the drive and determination to help us support our client base with great customer service skills. This position reports to our Service Desk Manager. We are looking for an individual who is a problem-solver
service desk manager is responsible for managing daily operations of the service desk, managing the service service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager have: The ability to build a cohesive team and to manage people effectively. This includes the ability to understanding of the strategic vision for the service desk and the ability to set the long-term direction of
OLA's. Overall Overseeing the desk day-to-day operations of the desk Manage Client relationship (both internal customers for the specified technologies. Operations Management Identify opportunities for the appropriate and against people and physical assets. Leadership Manage the employee relations climate and ensure corrective members where necessary to achieve objectives. Manage and deliver on succession plans to enable the development Degree or Diploma in IT, Computer Science or Management information systems A, N CCNA, MCSE Minimum of
resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical department/team's goals by respecting, trusting and assisting each other. Working together as a team to improve Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting Assisting with Incident and Problem management by identifying and reporting re-occurring errors/problems to to the x64 / regional desktop support team for assistance. Identifying and reflecting in Services Now all
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: the resolutions on IT Service management systems. Supporting and assisting in the roll out of new software