Position: Team Leader: Care Operations
Department: Bonitas Hospital Management Services
Grade:
vision for product language and content across customer journeys
Assist in conducting market research to identify customer needs, competitor offerings, and industry trends acceptance criteria based on business objectives and customer feedback. Collaborate with cross-functional teams Analyse data related to lending products, such as customer behaviour, usage metrics, and performance indicators to inform decision-making. Provide support to customers using lending products, including answering inquiries of experience in product management, fintech, banking, or related industries Strong analytical skills
certification
Essential: IIBA certification FTI certification Banking experience SAFe certification and experience Agile the detail spectrum. Senior, Business Analyst, Banking, Jira, Confluence, Aris, SAFe, process mapping
of corporate, commercial, and/or relationship banking operations, financial products, risk management regulatory requirements.
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
line support).
- Offer customer training.
- Provide customers with regular feedback on their
Description Senior Business Analyst: Banking: 1 year FTC IIIBA Endorsed Certification: AAC, ECBA, CCBA • Initiating Action • Continuous Improvement • Customer Orientation Please note Communication will only
administrative and technical support services to the Customer Services Division and to ensure the smooth and DT prod issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS provide Branch support for: internet banking / corporate banking / enterprise & UDT. Cards: order of interchange for the respective banks monthly. Extracts the bank's invoices from Visa Online monthly department for processing of payment – inclusive of Bank serve, ccd, DT, FG. Keeps an electronic and filed
Software System Designer: Banking: 1 Year FTC
We are looking for a