iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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What you’ll expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Understand business processes for invoicing vehicles to BMW Group customers and partners, analyzing and solving preferred solutions, and ensure documentation and training. - Test implemented system solutions, assist with
their team on a 3 year contract The contact centre service will support the channels below (and any other Instant Messaging/AI Support. Special projects (training, exhibitions, solution testing, etc.). Grade including: Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously known
including: Quality Assurance, Service Desk.
The contact centre service will support the channels below (and any other Messaging/AI Support.
JOB TITLE: SYSTEM TESTER: DOMESTIC SETTLEMENT SERVICES Brief description: The purpose of this position solutions for the Domestic and Regional Settlement Services Division within the National Payment System Department solution. Assist with the compilation of user and training manuals. Collaborate with analysts, designers skills. A drive for results. Attention to detail. A service and stakeholder focus. Building and maintaining
join their team Develop workforce enablement and training offerings (“Platform Academy”) focused on FG-2 end enablement experience and state of the art training content and formats Familiar with Agile methodologies Requirements: Working knowledge in the context of training and creating curricula In-depth knowledge of Agile
objects Preparing User manuals and conducting training to business process owners Go-live preparation and Maintenance tickets within defined SLA's (Service Level Agreements). IT Degree and / or relevant
objects Preparing User manuals and conducting training to business process owners Go-live preparation and Maintenance tickets within defined SLA's (Service Level Agreements) Responsible for troubleshooting project Ability and willingness to coach and give training to fellow colleagues and users when required Solution
to coach and give training to fellow colleagues and users when required User training Compiling of user
Reports, upgrade documents, technical collateral, training 6 years of experience in CICS Meetings, customization