highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call non-performers within Acceptable time frames. • Manage agents who do not meet required performance standards internal improvement programme • Identify & develop remediation plans to address undesirable team behaviour behaviour • Deploy bespoke retention and development plans for key employees • Remain below agreed attrition audits • Effectively manage team workload • Responsible for all Performance Management initiatives for the
stakeholder metrics · Manage the implementation of key risk strategy directives to support business · Accountable Accountable for the management of joint business objectives in tandem with business stakeholders across defined & recovery) policy framework · Ensure daily management of the strategy/campaign platform, through the in class Next Generation campaigns to support business performance outcomes · Deploy and maintain agreed strategy/campaign reporting standards to support business strategic intent · Actively drive the risk/campaign
stakeholder metrics · Manage the implementation of key risk strategy directives to support business · Accountable Accountable for the management of joint business objectives in tandem with business stakeholders across defined & recovery) policy framework · Ensure daily management of the strategy/campaign platform, through the in class Next Generation campaigns to support business performance outcomes · Deploy and maintain agreed strategy/campaign reporting standards to support business strategic intent · Actively drive the risk/campaign