cloud technologies that are essential, including: Amazon Web Services (AWS) or Microsoft Azure cloud platforms
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
(NoSQL), SQL Cloud Ops: Google Cloud Platform (GCP), Amazon Web Services (AWS) CI/CD: Advanced proficiency
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
Android / IOS / Ionic / React Native / Cordova Cloud: Amazon Web Services / Azure / Google Cloud DevOps: Jenkins
Android / IOS / Ionic / React Native / Cordova Cloud: Amazon Web Services / Azure / Google Cloud DevOps: Jenkins
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad