with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience maximization, regulatory compliance and overall agent performance. Grade 12 matric with Mathematics Minimum Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized and
Service Provider Support Agent to join our dynamic team. As an ISP Support Agent, you'll play a vital role Spirit: As an Internet Service Provider (ISP) Support Agent, embodying our company values is integral to your
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved Mobile applications support queries escalated by agents. Relief Duties Acts as a backup in the absence enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
ensure they stay satisfied and positive.
existing and new client base.
position preferred 2 years' experience in a contact centre as a business intelligence analyst required Accounting/Finance
pressure.
ffice, Telephone, and IT support
Support existing client applications Field incoming calls and emails from customers for service requests regarding