These are the key points:
external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg client requirements. The Specialist Operations Centre must have experience in developing business cases
Principal Accountabilities
• Provide excellent customer service throughout the booking process, addressing any concerns or enquiries promptly and professionally
• Employ sales techniques in order to secure and process invoices for guests in a timely manner
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Identification of new clients through prospecting (cold calling) Handling of client objections and complaints in marketing intelligence Manage client satisfaction (1-2-3 call cycles) Identify growth opportunities in existing competitive practices Grade 12 5 years relevant sales call centre experience of which at least 3 years in a leadership/manager
overseeing the performance and relationships with agents across Africa, while also mitigating risks associated and implementation Commercial expertise including agent management Africa risk management experience advantageous Responsibilities: Africa Agent Network Management: Facilitate the onboarding of new agents as required. Cultivate with agents to foster trust and cooperation. Define and measure relevant KPIs for evaluating agent performance performance. Establish a system for regular evaluation of agent performance. Client Management: Understand and address
overseeing the performance and relationships with agents across Africa, while also mitigating risks associated and implementation Commercial expertise including agent management Africa risk management experience advantageous Responsibilities: Africa Agent Network Management: Facilitate the onboarding of new agents as required. Cultivate with agents to foster trust and cooperation. Define and measure relevant KPIs for evaluating agent performance performance. Establish a system for regular evaluation of agent performance. Client Management: Understand and address
Logistics Director, you will be responsible for Africa agent performance and relationship management, identifying r />Africa Agent Network Management
business opportunities through networking, cold calling and identifying potential new business.
the residential estate and property management agent industry. Conveyancing Attorneys are welcome to Management Residential estate / property management agent experience Knowledge and understanding of the various