The incumbent will manage and support the Call Centre Agents in achieving required input and output standards client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: non-performers within Acceptable time frames. • Manage agents who do not meet required performance standards Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred
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We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty. Job Objectives: To deliver exceptional customer service through in-store visibility and proactivity to
growth opportunities for eCommerce Customer Service agents. Be part of a diverse, driven team and gain valuable
2-3 years' experience managing a team of Outbound Sales Agents in the following categories: Long-term Insurance the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
2-3 years' experience managing a team of Outbound Sales Agents in the following categories: Long-term Insurance the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
between years of study. Works with the Admission Centre to understand different curriculum scenarios (e Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations student contact made by the Customer Relations Centre on the academic system. Provides various letters/documents Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution legislation relevant to the Customer Relations Centre. Supports and collaborates with other members of
you’ll do: