expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
Must have inbound and outbound experience
Good reading abilities as some Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
The incumbent will manage and support the Call Centre Agents in achieving required input and output standards client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: non-performers within Acceptable time frames. • Manage agents who do not meet required performance standards Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming in accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
OneCart is looking for passionate Customer Support Agents to join the family. Be a part of a dynamic team to be the voice of OneCart, fielding real-time calls/emails/social media posts from our customers. You Ensure ongoing collaboration with order success agents to ensure effective processes are in place and resolution 1 st time around/Answering directed phone calls /Responding to customer email communication Responding
We're looking for a mature and confident individual, who is able to hold their own, to join a prominent South African Car Rental Company at their Sandton Branch. You'll be responsible for managing rental bookings, overseeing confirmations, handling agreements, facilitating vehicle handovers
growth opportunities for eCommerce Customer Service agents. Be part of a diverse, driven team and gain valuable
between years of study. Works with the Admission Centre to understand different curriculum scenarios (e Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations student contact made by the Customer Relations Centre on the academic system. Provides various letters/documents Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution legislation relevant to the Customer Relations Centre. Supports and collaborates with other members of