systems Query resolution (inbound and outbound calls) Manage the Recoveries inbox Prepare legal handovers
Financial Services Industry is seeking a Recoveries Agent to join their dynamic team Responsible to activate
systems Query resolution (inbound and outbound calls) Manage the Recoveries inbox Prepare legal handovers
Financial Services Industry is seeking a Recoveries Agent to join their dynamic team Responsible to activate
similar programs
Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and objectives evaluation. Reports on agent, workforce, and quality performance Managing the agents and workforce requirements requirements Training agents where required. Setting process and quality standards Evaluating service delivery Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage. Credit Management administrative support 2 Years Operational contact centre enviroment Knowledge and Skills: Listening skills
transactions, and addressing various student and agent inquiries. The role also involves supervising the providing high-quality customer service, upholding the Centre's operational standards, and facilitating a supportive transactions and records, addressing student and agent inquiries, maintaining office and facilities, supervising Services Assistant. Regular supervision from the Centre Manager, including periodic reviews, guidance, maintenance decisions, and initial handling of agent concerns. Complex student issues, major financial
transactions, and addressing various student and agent inquiries. The role also involves supervising the providing high-quality customer service, upholding the Centre's operational standards, and facilitating a supportive transactions and records, addressing student and agent inquiries, maintaining office and facilities, supervising Services Assistant. Regular supervision from the Centre Manager, including periodic reviews, guidance, maintenance decisions, and initial handling of agent concerns. Complex student issues, major financial
lead referral agents
- Complete weekly reports that reflect leads, quotes and sales as well as the
- Technical Retail Acumen
- Retail Sales Skills
- Risk awareness
Cross
insurance either as a broker agent or tied agent
- Call center agents not preferred unless they have
groups
- Ability to present professionally
- Sales skills
- Prospecting skills
Administrator.