branch. Training agents Managing conflict Call Centre management experience will be advantageous R20 000
branch. Training agents Managing conflict Call Centre management experience will be advantageous R20 000
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
on industry trends and best practices in call centre management.
Requirements:
Engineering.
years proven client service/call centre experience.
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities Detailed Description Ensure efficient daily operation of the team against KPI's Drive the operating rhyt
an effective call centre service in order to achieve member satisfaction Risk Management. To reduce the