Building campaigns using:
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
of SLAs.
Why
accordance with the agreed hours of operation within a shift model
accordance with the agreed hours of operation within a shift model Usage of automation tools to monitor and observe
exceptional customer support, and handling periodic call-outs related to installations and support. This troubleshooting issues. Conduct periodic on-site call-outs for installations, network setups, and phone
accordance with the agreed hours of operation within a shift model Usage of automation tools to monitor and observe
travel internationally · Willing and able to work shifts, after hours and on public holidays WHICH QUAL
the legal horizon, staying ahead of regulatory shifts and industry waves to steer the company towards