dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
based at one of their state-of-the-art contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape also fun and engaging. Required core competencies: Matric with a minimum mark of 60% in English as a first Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
based at one of their state-of-the-art contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape also fun and engaging. Required core competencies: Matric with a minimum mark of 60% in English as a first Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
of the role is to allocate, monitor and manage calls received for support and ensure completion of the the service within the clients SLA. Updating the call logging system. Scheduling and following up with managing calls. Updating the daily, weekly and monthly dashboard. Compling a breakdown of calls to the the team or when requested. Escalating calls to management. 6 months to 1 year experience with an IT admin
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
management Oracle Enterprise Manager (OEM) Oracle SR call loging & management DB HA & Failovers
Administration associated with the position
by our dedicated team at our different teaching centres across the country. We provide you with the necessary