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We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
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Project Manager L3 - Infrastructure & Data Centre Specialist to join their team in Sandton on a contract related to a move of infrastructure between Data Centres.
Knowledge, Skills and
you’ll do:
you’ll do:
Ensure that problems or complaints are actioned without delay and that effective follow-up action takes incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set QUALIFICATION AND EXPERIENCE REQUIREMENTS • Grade 12/Matric • Opera experience essential • IT related knowledge
Ensure that problems or complaints are actioned without delay and that effective follow-up action takes incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set QUALIFICATION AND EXPERIENCE REQUIREMENTS • Grade 12/Matric • Opera experience essential • IT related knowledge
professional journey that embraces excellence without compromise. We are seeking a Senior Systems g>Qualifications required:
You've arrived at iOCO Infrastructure
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
application support; NetSurIT Cloud operation security centre). Computer builds (standard company build policies) offices across SA (remote configuration). Covering calls for other office facilities such as connectivity office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist