Collaborate with other support agents and teams to ensure timely and effective problem resolution. Assist in the have a vibrant and friendly personality at all times. Must have the ability to create the ultimate customer
have a safe, comfortable, and enjoyable journey. As part of our ongoing commitment to customer satisfaction
Engineer to join their Global Design Centre in Cape Town. As part of their GDC – Built Environment Unit building services designs forming part of projects such as data centres, education and sports facilities competitive salary for this role based on experience Paid Time Off If you meet the above requirements and want
Golang) Your responsibilities will include: Being part of their security incident response team Managing infrastructure changes or new capabilities ahead of time and unblocking the development team when unforeseen Debug production issues Being part of their on-call rotation. When on-call, you will work on repaying technical
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is Changes). Ensure that issues are resolved in a timely manner to meet defined SLA targets. Own and drive builds/moves/additions and change requests from time to time when appointed resources for this role are not (application support). Good understanding of call centre environments and equipment. Good understanding
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform systems/environments. Escalate to vendors as necessary if timely resolution of an incident or problem is not possible partner and supplier requests, telephone calls and emails in a timely and professional manner. Ensure target target SLAs for response and resolution times are met. REQUIREMENTS: A minimum of 3 years of 2nd Line hands-on
with openness, honesty, and integrity Very good time management skills and ability to work with minimal business analysis capabilities Predominantly call centre environment with complex processes
grow exponentially in the next few years) or Full-time Developer or Client Account Management. DUTIES: the successful resolution of support calls, where the support call could not be resolved by oneself. Quality Ability to work effectively both independently and as part of a team. A self-starter who takes ownership of
cutting-edge products . The team works remotely most of the time and occasionally comes into the office when more modern security practices. Being part of their on-call rotation. When on-call, you will work on repaying technical
Description The 3 rd line Systems Engineer will form part of a dynamic team of 1 st , 2 nd and 3 rd line engineers Town, delivering SLA-backed services remotely as part of our technical support offering. Reporting to The candidate will be required to form part of a 24x7x365 on-call rota after successful completion of probation Microsoft systems. Resolve incidents within agreed first-time-fix parameters and escalate within the team where deadlines. Action customer enquiries effectively in a timely fashion as per prescribed SLA. Produce information