ethical manner. Responsibility Area • Outbound calls - Sales of services and products • Administration responding and following up on all rescheduled calls and pending information. • Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client requirements - Cold calling SA clients • Minimum 6 months insurance telesales experience (cold calling) - Ideally flexibility with regards to hours of work. • Perform on-call duties if required Skills required • Strong comprehension
/>Responsibility Area
• Outbound calls - Sales of services and products
• Administration
responding and following up on all rescheduled calls and pending information.
• Liaising with the
additional support to the contact centre operations in terms of taking calls, handling internal/external client
- Cold calling SA clients
• Minimum 6 months insurance telesales experience (cold calling) - Ideally
with regards to hours of work.
• Perform on-call duties if required
Skills required
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
usage and work progress Must answer all incoming calls professionally and efficiently. Ensuring that Accurate operators and Responders, drivers, managers and supervisors. Overseeing Vehicle tracking and monitoring.
usage and work progress Must answer all incoming calls professionally and efficiently. Ensuring that Accurate operators and Responders, drivers, managers and supervisors. Overseeing Vehicle tracking and monitoring.
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
by discussing client requirements either via call centre or over e-mail advising on suitable options in