Logistics Company with footprint in all major SA centres has an opening in their Durban office. This is
Documentation and Reporting Email hosting services. Voice and video data management. Documentation and reporting the stability of the core network. Engaging in on-call rotation shifts 24/7 or whenever necessary. Identification that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
designs, acquires, and implements telecommunications voice/wire systems. At higher job levels, may contribute communicate and work across different cultures and social groups - Ability to plan activities and projects well (CCNA-VID) - Cisco Certified Network Associate - Voice (CCNA-V) Required Experience: l Entry-level experience
and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi skill Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client and Skill gaps Manage Attrition within Training groups with regular one on ones and EWS Process and Risk feedback on Knowledge and Skill gaps from Gradbay groups. Suggest improvements to Training Manager, Content
and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi skill Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client and Skill gaps Manage Attrition within Training groups with regular one on ones and EWS Process and Risk feedback on Knowledge and Skill gaps from Gradbay groups. Suggest improvements to Training Manager, Content
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly hereinafter referred to as the “Act”. The SPAR Group LTD, with its head offices at 22 Chancery Lane in