monitor recorded or live customer interactions i.e. voice and digital to measure adherence to prescribed processes with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized
the leading alternate telecoms operator provide voice, data and collaboration services throughout South TELECOMMUNICATIONS SOLUTIONS including alternative voice solutions, data access and ISP services, cloud services consumer telecommunications solutions that include voice solutions, data access, ISP services, cloud services
the leading alternate telecoms operator provide voice, data and collaboration services throughout South TELECOMMUNICATIONS SOLUTIONS including alternative voice solutions, data access and ISP services, cloud services consumer telecommunications solutions that include voice solutions, data access, ISP services, cloud services
Telephony services, i.e. internet, email, telephone, voice logging, secure storage of data, full suite of Microsoft ffice, Telephone, and IT support
IMMEDIATE STARTER CA (SA) with 15 years experience (full function) and Ms Dynamics and Sage experience
equivalent, Fortigate or equivalent, Sophos, Cisco Voice and Skype for Business experience. At least 5 years'
quality delivery of software solutions.
timely and quality delivery of software solutions. Voice opinions and bring new ideas to the tech space,
tasks Ability to work across various other resolver group (internal and external) like Service Provider, TAC communicate and work across different cultures and social groups Ability to plan activities and projects well in Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud
quality code and unit tests within the prescribed SA Home Loans technologies