We are recruiting a Hospitality Call Centre Agent for an organisation based in the northern suburbs of relevant departments Troubleshoot Track and report on calls handled Other day to day administrative duties as
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
admin with adjustments on the system
and quotes
Negotiable around plus, laptop, data, cell phone and commission
Preparing of tenders and quotes Attend to telephone calls, email requests, enquiries and provide general information attention to detail Negotiable plus, laptop, data, cell phone and commission
Preparing of tenders and quotes Attend to telephone calls, email requests, enquiries and provide general information attention to detail Negotiable plus, laptop, data, cell phone and commission
surveillance on sites, tracking, mobile tracking, call centre, incident management and operational support (NQF level 4). 1.2 PSIRA registered (minimum Grade C). 1.3 Computer literate. 1.4 Exceptional telephone running of all operations. 4.3.2 Screen and direct calls to relevant colleagues. 4.3.3 Receive incidents
essential.
Benefits