level identity management experience with a background IAM (Identity Access Management) solutions. Extensive of implementing, managing and reviewing compliance to specified information management policies and processes objectives. Significant experience of implementing, managing and supporting End User Workspace solutions in Strong experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs. · Extensive experience of implementing, managing and/or administrating Microsoft 365. · Experience
be responsible for installing, maintaining and managing its ISP server/cloud services including web, mail stored, and recycled. Support knowledge (Create, change, and delete user accounts per request, Hardware
Manage team of four (4) Operations Co-Ordinators,
SLA Contract and Account Management:
1 overall performance in SLA contract and account management, identifying areas for improvement.
3.Streamline data and insights, and align efforts for cost management.
5.Handle contract escalations, communicate stakeholders, and ensure timely resolution.
6.Manage contract cancellations, process requests, and comply with contractual obligations.
7. Project Management: Plan, implement, and schedule installation projects
delivering results 1. Network Administration: Management of WAN Communication technologies Configuration infrastructures. 2. Server Maintenance: Active management of Microsoft Active Directory and Exchange. Implementation server hardware and software. Patch and updates management. Administration of print servers. Familiarity independently and collaboratively. Skilled in managing client relationships. Other Requirements: Valid
requests effectively and efficiently. Ticket Management: Skillfully triage incoming tickets, dispatching Incident Reporting: Collaborate with line managers to report and manage incidents, ensuring timely and effective
Active Directory, Exchange Server, and Office 365. Manage and optimize Microsoft infrastructure to ensure