member has a seamless experience • Ensure omni-channels are designed and in place to ensure easy interaction the right time to be delivered through multiple channels, that enables members to take control of their truth • Identify and deliver on member’s service channel preferences to ensure that members receive support preference to support lower cost, self-service channels • Offer self-service options (e.g., member portal) in a rich multimedia format, available across channels • Design content, tools and material enabling
within South Africa. Generate leads through various channels such as cold calling, email outreach, networking
prospect potential corporate clients through various channels. Build and maintain strong, long-lasting relationships
environment, through the agreed partner distribution channels (physical and digital). Analyse market trends