Job Title: Commercial Agents: Face to Face Distribution Durban & Eastern Cape Reporting to: Regional facilitate this model the positions of Commercial Agents (Face to Face) have emerged. The incumbent of this management • High level performance The Commercial Agent: Face to Face Distribution must align themselves levels of trust Reporting Lines: The Commercial Agent: Face to Face Distribution will report directly application unsuccessful candidates The post Commercial Agents Face to Face Distribution Durban and Eastern Cape
externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis operational team to understand reasons for customer contact Highlight any non-compliance to the relevant stakeholders requirements, Monitor the real-time adherence of all agents on all sites, Work with the Operational management to ensure that the real-time management of the agent groups is at an acceptable level Complete all daily thinker 3-6 months experience working within a Call Centre of a large operation (ideally in an analyst type
Once a quote is requested the consultant must contact client in order to conduct a proper needs analysis
/>- Sign up a minimum of 5 active lead referral agents
- Complete weekly reports that reflect leads
insurance either as a broker agent or tied agent
- Call center agents not preferred unless they have
primary contact on G/L and management reporting hierarchies, GL cost centre change and cost centre ownership
responsibilities Experience working in an inbound Call Centre environment. Insurance Claims experience. Proficient literacy in MS Word and Excel. Investigate claims by contacting relevant clients to obtain outstanding information
responsibilities Experience working in an inbound Call Centre environment. Insurance Claims experience. Proficient literacy in MS Word and Excel. Investigate claims by contacting relevant clients to obtain outstanding information
and maintain relationships with investors, rating agents, and other parties Assist in treasury activities Financialcareershireresolve.za.com You are also welcome to contact Ashleigh, Lindy, Michaela, Christine, or Stephanie
building contractors, panel beaters, glass fitment centres etc.
statements and provide deduction amounts to HR. Agent commission statements to be prepared by the 25th
invoices, account statements and payment reminders to agents.
Escalating and resolving queries in line