perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving
perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilit
in our bustling Contact Centre. Here's how you'll make waves: Lead and Energize: Manage and motivate a
in our bustling Contact Centre. Here's how you'll make waves: Lead and Energize: Manage and motivate a
person at a contact centre
shifts in person at a contact centre Reliable transport Excellent time management skills SARS registration
shifts in person at a contact centre Reliable transport Excellent time management skills SARS registration
bustling Contact Centre. Heres how youll make waves:
Duties:
Omnichannel Customer Interaction Management
- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple