Call Centre Manager. The role will involve the daily running and management of the call centre through Change management Effective management of Call Centre & Assessing functions Effective submission skills audit Prepare training needs analysis Schedule training with relevant training provider Facilitate Facilitate the delivery of training as per schedule Ensure compliance with agreed upon development plans for medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
Call Centre Manager. The role will involve the daily running and management of the call centre through Change management Effective management of Call Centre & Assessing functions Effective submission skills audit Prepare training needs analysis Schedule training with relevant training provider Facilitate Facilitate the delivery of training as per schedule Ensure compliance with agreed upon development plans for medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service • The knowledge and ability to receive Niagara training in order to modify the BMS display or generate
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service • The knowledge and ability to receive Niagara training in order to modify the BMS display or generate
Department for authorisation. Assisting the Service Centre department with the opening of order tasks and
Department for authorisation. Assisting the Service Centre department with the opening of order tasks and
bookings made and costs incurred to date per cost centre. Complete a variety of special projects including
bookings made and costs incurred to date per cost centre. Complete a variety of special projects including
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of