Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook to Operations Manager if it cannot be resolved. ROLE REQUIREMENT Pro-actively managing VIP's on the Vodacom telephone and email accurately into the Remedy System Manage end to end all calls logged and providing updates
responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing such as operation systems, data (and database) management products, office automation products, embedded logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment Quality monitoring & System Security Management • Manage system capacity and performance, proactively
telecommunications specialist, is looking for a Senior IT Support Engineer to join their team in Midrand. Field Teams: otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues, even if based on direct contact with the client. APEX Support: Provide assistance on Apex with complex issues Escalation Management: Ability to handle escalations in the absence of the NOC Manager. Proficiency Proficiency in managing mast team escalations and responses. Node Failures: Quick detection of node failures and
continually make sure that all Monitoring support is managed in a timely, efficient and effective manner that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand Monitoring Segment Manager as appropriate. To work with the company performance management policy of self-appraisal TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Monitoring Segment Manager in improving the Monitoring market segment knowledge of the regional sales managers and assist
Specialist to join our team as Technical Customer Support. As part of this role, you'll spearhead the development development and optimisation of our technical support services for our customers and service partners. all client inquiries, whether it's about product support, selections, or recommendations. Taking charge are maintained for management. Providing direct technical and commercial support to our external service abilities. Comfortable providing stellar customer support over the phone. Above all, you embody strong business
/>- Proactively proposing solutions to improve support of (new) business processes
- Support Operations in BMW Plants as part of the operations support team
- Interaction
provide support
- Execute changes through configuration and resolve Production Support calls
IT MANAGER (Information Technoogy)
* MUST have IT Qualification
* MS
Software applications
* Support to users
* Provide 2nd Level Network Support
* Ensuring Backups
including Printers &
Scanners
* Managing Service Level Agreements
* Analysing and
on Help Desk
* Clean Criminal & Credit record - will be verified
/>Proven experience of 10 years in operations management, preferably in the technology or financial services
Responsibilities:
Audit Findings Management:
Review and address audit findings
and implement corrective action plans to mitigate risks identified during audits.
Fraud Op
/>Front Line Operations Indirect monthly management and supervision of the front-line customer servicing
and CAPEX costs pertaining support resources.
Incident Management:
Develop and